Upkip Privacy Policy
Effective Date: April, 2025
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1. Introduction
Welcome to Upkip! Your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform — whether you're booking help or offering your services.
By using Upkip, you agree to the practices outlined in this policy.
2. What Information We Collect
We collect information to help match clients with the right professionals, improve our services, and make the experience safer for everyone.
Here’s what we collect:
From Clients:
Name and contact details (email, phone number)
Location (for job matching)
Booking details (type of service, time, area)
Reviews or feedback you submit
From Professionals:
Name and contact info
Service categories offered
Availability and location
ID number (if needed for verification)
Work photos, reviews, and ratings
We may also collect:
Messages sent between clients and providers via our platform
Site usage data (pages viewed, actions taken)
Device/browser info (to improve experience and security)
3. How We Use Your Info
We only use your info for things that help you on the platform:
To connect you with nearby service providers or clients
To verify accounts and prevent scams
To manage bookings and communication
To show relevant services in your area
To follow up after services (reviews, feedback, support)
To send useful updates (e.g., tips, discounts, reminders)
We do not sell your info to anyone. Ever.
4. Who We Share It With
We may share your info with:
The professional or client you're booking with (basic contact details only)
Our trusted third-party tools (for payments, messaging, or analytics)
Law enforcement or legal authorities if required by law
All third parties follow POPIA or equivalent privacy laws.
5. How We Keep It Safe
We use strong safety practices to protect your info:
Secure servers and encrypted storage
Limited access to sensitive info
Regular security checks and updates
While no system is 100% secure, we do everything we can to keep your data safe.
6. Your Rights (Under POPIA)
As a South African user, you have the right to:
Ask what info we have on you
Update or correct your info
Ask us to delete your info
Object to how your info is used
Lodge a complaint with the Information Regulator
To make a request, email us at: [privacy@upkip.co.za]
7. Data Retention
We keep your info only for as long as needed:
If you’re an active user: we retain your info to provide services
If you leave the platform: we delete or anonymise your info within a reasonable time unless the law says otherwise
8. Cookies & Tracking
We use cookies to:
Keep you logged in
Remember your preferences
Track usage for improving our service
You can control cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy when needed. If we do, we’ll let you know by email or on the platform.
10. Contact Us
Questions or concerns? Contact us at:
privacy@upkip.co.za
+27 11 848 6229